Privacy policy

Privacy Policy for [POOKI]

Effective Date: [10/03/2026]

At [POOKI], we deeply value the trust you place in us when shopping for your little ones. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our store, we collect certain information to ensure a smooth shopping experience. This falls into two categories:

Personal Information You Provide: When you make a purchase or attempt to make a purchase, we collect necessary details such as your name, billing address, shipping address, payment information (including credit/debit card numbers or local payment gateway details), email address, and phone number.
Device and Browsing Information: When you browse our site, we automatically collect certain information about your device. This includes your IP address, browser type, time zone, and information about the individual web pages or products (like specific clothing items or sizes) that you view.

2. How We Use Your Information

We use the information we collect primarily to fulfill any orders placed through the site. Specifically, we use this data to:

Process your payments and arrange for shipping.
Provide you with invoices and order confirmations.
Communicate with you regarding your order status, returns, or customer service inquiries.
Screen our orders for potential risk or fraud.
(If you have opted in) Send you marketing emails about new collections, sales, or store updates.

3. Cookies and Tracking Technologies

Like all modern e-commerce stores, [POOKI] uses "cookies" to improve your experience. Cookies are small data files placed on your device. We use them to:

Remember what items are in your shopping cart.
Understand how you navigate our site so we can improve the layout and shopping experience.
You can choose to disable cookies through your browser settings, though this may impact your ability to use certain features of our store, like the checkout process.

4. Third-Party Services

We do not sell or rent your personal information to anyone. However, we do share your data with trusted third parties strictly to help us operate our business:

E-commerce Platform: Our store is hosted on Shopify, which provides us with the online platform that allows us to sell our products to you.
Payment Processors: We use secure, third-party payment gateways to process transactions safely.
Shipping Partners: We share your name, phone number, and shipping address with our local courier partners so they can deliver your package.

5. Data Security

Protecting your information is a top priority. We follow industry best practices and use secure protocols (like SSL encryption) to ensure your personal data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. While no digital transmission is 100% secure, we take all reasonable precautions to keep your shopping experience safe.

6. Your Customer Rights

You have the right to control your personal data. At any time, you can:

Request access to the personal information we hold about you.
Ask us to correct or update any inaccurate information.
Request that we delete your personal data from our systems (subject to certain legal and record-keeping exceptions).
Opt out of marketing communications by clicking the "unsubscribe" link at the bottom of our emails.